Customer Journey Design
Your customer is on a journey with you. Let’s make it the best one possible. Your customer’s experience with your company is made up of a variety of people, places, and things over a sequence of time.
We’ll evaluate the current journey, assess areas for celebration and areas for improvement, and collaborate on creative solutions for focus areas. The customer experience workshop is a half day working session that involves an intensive mapping of milestones and touch-points. This workshop delivers the background needed for a solid customer experience plan.